Booking information and FAQs
Clear rules. Calmer appointments.
Everything to know before reserving your BBB appointment, collected in one place.
Before your appointment
The essentials.
01 · Booking info
How to book
Use BBB’s BBB Booking link to choose a service and view live availability.
02 · Booking info
Secure the slot
A R100 deposit is required. No deposit means the appointment is not secured.
03 · Booking info
Changes
Cancel or reschedule at least 24 hours beforehand. Late changes or cancellations forfeit the deposit.
04 · Booking info
Removal time
Mention soak-off or removal when booking because it needs additional appointment time.
05 · Booking info
Arrival time
At 15-20 minutes late, the service may be simplified and an R80 late fee may apply. At 25 minutes or more, the appointment may be cancelled and the deposit forfeited.
06 · Booking info
Special times
Appointments outside normal operating hours attract an additional R120 charge.
07 · Booking info
Guests and groups
No babies, toddlers or children under eight. Group call-outs require a 50% deposit plus any applicable additional costs.
08 · Booking info
Walk-ins
Appointments are preferred so BBB can reserve dedicated time for each client. Check BBB Booking for live availability.